We approve the vast majority of returns. The few that get rejected fall into a small set of patterns.
Common reasons
- Item shows clear signs of use beyond inspection (worn, washed, perfumed).
- Original tags or seals removed.
- Outside the return window.
- Item marked Final sale on the product page.
- Mismatched item in the returned parcel — what we received doesn't match the SKU we shipped.
What happens next
You'll see a clear reason on the return summary. We re-ship the item back to your registered address at no charge.
Disagree?
Reply on the return thread with photos. A senior agent reviews escalations within two working days.