We accept returns on most products within 14 days of delivery. This policy explains what is returnable, how to start a return, when refunds land, and the few exceptions you should know about before you order.
What can be returned
- Unworn, unwashed garments with the original tags attached.
- Footwear in the original box, unscuffed and with no signs of outdoor wear.
- Accessories in the original packaging.
The following are not returnable: gift cards, intimates and innerwear, fragrances, masks, items marked "Final sale" on the product page, and any garment that has been altered or tailored.
How to start a return
Go to My account → Orders, find the order, and tap "Return". Pick the item(s), the reason, and a slot for the reverse-pickup carrier. We will email a return label within an hour and the carrier will collect the parcel within 2 working days.
Reverse pickup is free across India. If your pin code is not serviceable for reverse pickup we will email a self-ship address and reimburse up to ₹120 of postage as store credit on receipt of the parcel.
QC and refunds
When we receive the parcel our team inspects it within 48 hours. If everything checks out we initiate the refund the same day. Refund timelines depend on the original payment method (UPI within 2 hours; cards and net-banking 3 to 5 working days; COD orders refunded by NEFT to a nominated bank account).
If the item fails QC (worn / washed / damaged / missing tags) we will email you photos and offer to send the parcel back at our cost. No refund is processed in that case.
Exchanges
We exchange for a different size of the same product subject to availability. Choose "Exchange" instead of "Refund" when you start the return; the new size is reserved for 7 days and ships out as soon as we receive the original.
Damaged or wrong items
Inspect the parcel at delivery. If something arrived damaged, defective or simply wrong, raise it within 48 hours of delivery via the contact form or WhatsApp. We will arrange a free reverse pickup and either replace the item or refund in full at your choice.
Contact
For any return question, write to support@riseeagle.in. Our team is available Mon–Sat, 10:00–19:00 IST.