Why my points are still "pending"

Newly-earned points sit in pending for the duration of the return window plus a 24-hour buffer. This protects the programme from refund abuse — without the buffer, a customer could earn points on an order, redeem them, and then return the items.

Timeline

1. Order placed — points are earned, marked pending.
2. Order delivered — return window starts.
3. Return window ends + 24h — points convert to available; you can redeem them on the next order.

What if I return an item?

Pending points equivalent to the returned items are reversed automatically. Available points already used to pay for an order: those are refunded back to your loyalty balance, not to your card.